Dedicated and customer-focused professional with 14 years of customer service experience handling US and AU-based accounts through chat and phone support. Skilled in managing order inquiries, billing concerns, technical issues, and VIP customer support while delivering excellent customer experiences and maintaining high customer satisfaction.
Known for strong communication skills, problem-solving abilities, patience, and capable of handling multiple responsibilities efficiently. Experienced in handling customer concerns professionally while staying organized, detail-oriented, and committed to providing reliable support.
WHAT I CAN DO
• Customer Service Support
• Chat and Email Support
• Social Media Management
• Order Processing and Tracking
• Customer Inquiry Handling
• Basic Graphic Editing using Canva
• Basic Video Editing using CapCut
• Email Management
• Caption Writing
SKILLS
• Strong Communication Skills
• Professional Customer Handling
• Multitasking
• Problem Solving
• Attention to Detail
• Fast Learner
• Time Management
• Organized and Reliable
TOOLS I USE
• CRM Tools
• Salesforce
• Google Drive
• Canva
• CapCut
• Google Docs
• Gmail
• ChatGPT AI Tools
• Facebook & Social Media Platforms
EXPERIENCE
• Nearly 14 years of BPO experience
• Handled US and AU-based customer service accounts (Doordash, Walmart, Telstra)
• Assisted customers through chat, email, and phone support
• Managed billing concerns, technical issues, and order inquiries
• Provided VIP customer support across multiple accounts
• Handled order processing and tracking tasks
• Managing social media accounts
• Created basic graphic and video content for online use
Let’s work together to create smooth client experiences, organized operations, and reliable support for your growing business!
