Customer service professional with 3+ years of experience in healthcare BPO. Skilled in customer support, data entry, quality monitoring, and workforce coordination. Experienced SME who supports teams, trains new hires, and helps improve service performance. Detail-oriented, reliable, and proficient in MS Word, Excel, and email communication.

Customer-focused professional with over 3 years of experience in customer
service, quality assurance, and process improvement. Skilled in handling
inbound and outbound interactions, resolving customer concerns, and
maintaining high service standards.
Experienced in data entry, auditing customer interactions, and PQI, with a
proven track record of analyzing performance data and implementing
process improvements. Served as a Subject Matter Expert (SME), training and
mentoring new hires to enhance team performance and service delivery.
Also experienced in workforce management, serving as Realtime
Coordinator (RTC) and Realtime Associate (Pacesetter), monitoring team
adherence, optimizing schedules, and supporting productivity to meet
service level targets.