Proficient in
• Email management and Inbound / Outbound call handling
• Payment processing
• ServiceNow Ticketing System
• Microsoft SQL Server
• Canva
• AI tools (Claude, ChatGPT)
• Microsoft OS and Office suites (Excel, Word, Outlook, Sharepoint, Calendar)
• Strong English communication skills
3 years experience supporting Healthcare organization | Prior-authorizations Consultant | Eligibility & Benefit Coordinator| Solid understanding of insurance authorization processes | Customer Service
