Experienced customer support professional with 9 years of BPO experience, including nearly 6 years in the online gaming industry. Skilled in handling chat, email, and back-office support, with strong experience assisting players with account concerns, gameplay issues, deposits and withdrawals, technical troubleshooting, and customer retention. Adaptable, detail-oriented, and comfortable working in fast-paced environments while maintaining professionalism and providing quality customer service.
