Dental Virtual Assistant and BPO customer service expert with experience in SME support, complaints handling, billing, eligibility and benefits and insurance verification, as well as scheduling and rescheduling.

I am seeking a Medical Virtual Assistant role with a strong background in Healthcare Insurance, including eligibility and benefits, claims, billing and payments, and enrollment. I also serve as a Subject Matter Expert, supporting and training new hires while ensuring accuracy and process compliance. Additionally, I have experience in Telecommunications, handling sales, retention, payments, plan benefits, troubleshooting, and customer complaints.