Technical Project Manager for Support and Azure Migration projects. Manage Support
Team and DevOps team. Technical Support Manager for a software dedicated to
clients for B4B projects managing 2 Team Leads and 7 Technical Support Engineers
remotely in the Philippines. Managing SLA, lifecycle of i----------- and dispatching as an
I----------- Manager. Experienced in using Zendesk, JIRA, Azure DevOps, ServiceNow,
PowerBI, CRM and Visual Studio. Participating in deployment/release decision making.
Collaborate and team up with Software Developers and QA Engineers to establish
reliable KB articles as a foundation for the support channel. Communicating directly
with clients as part of support service. Project Manager managing the project of the
organization from planning, executing, testing, and implementing the project’s
platform. Responsible for ticket sprinting and delegating tickets to the development
team. Conducting interviews and hiring people. Experienced doing Quality Assurance
testing of software from the development and bug fixes. Running test cases that need
to get passed for acceptance testing.
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