Hi, I'm Janine a detail-oriented Virtual Assistant and Operations Support Specialist with 6+ years of experience in customer service, client coordination, administrative support, supplier management, and order processing.
I help business owners streamline operations, manage client communications, coordinate vendors, and ensure projects are completed accurately and on time.
Most recently, I managed the full order lifecycle for custom apparel and promotional products, handling client inquiries, order processing, supplier coordination, mockup approvals, invoicing, production tracking, and delivery management. I also have experience onboarding suppliers, reviewing compliance requirements, and maintaining strong business relationships.
Services I can provide:
Customer Support (Email, Chat & Phone)
Order Processing & Fulfillment Coordination
Supplier & Vendor Management
Product Sourcing & Research
CRM & Database Management
Administrative Support
Data Entry & Reporting
Project & Operations Coordination
Tools I have experience with:
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• Salesforce
• Zoho CRM
• Shopify
• QuickBooks
• OpenPhone
• Google Workspace
• Microsoft Office
• Slack
• Asana
• Notion
• Canva
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I am proactive, highly organized, and committed to delivering quality work with minimal supervision. If you're looking for a dependable professional who can support your operations, improve customer experience, and help your business run efficiently, I'd love to discuss how I can help.
