Virtual Assistant and BPO professional with over 10 years of experience in customer service, technical support, collections, fraud, claims, and dispute resolution across telecommunications, internet, satellite, banking, insurance, and homecare industries.
In my most recent role, I provided scheduling, payroll, and email management support for a homecare business, coordinating caregiver shifts, managing client and staff communications, and collaborating with remote teams using Slack, Google Workspace, Hubstaff, RingCentral, Excel, CRM platforms, and social media tools.
I am known for being dependable, detail-oriented, and adaptable, with a strong focus on accuracy, compliance, and client satisfaction. I thrive in fast-paced environments, delivering efficient administrative support and helping clients streamline workflows.
