Hello there, I'm Jamaica Mae from the Philippines. I'm an Executive and Operations Virtual Assistant with 5+ years of experience helping business owners stay organized, serve their customers better, and keep their day-to-day operations running smoothly. I’ve worked closely with CEOs and leadership teams, acting as their right hand for admin support, coordinating meetings and recruitment processes, reports, and team coordination, website management, etc. I've also supported e-commerce brands by managing daily store operations (Shopify stores), handling orders, coordinating with logistics partners, and assisting customers daily through email and calls. I am trusted with confidential information and known for maintaining a high level of professionalism and accuracy.
What I can help you as a business:
Executive & administrative support
Calendar & inbox management
Appointment scheduling
Recruitment coordination
Candidate sourcing & screening
Candidate interview
New hire onboarding support
Customer service (email, phone & live chat)
Account management
E-commerce operations (Shopify management)
Order management
Order processing & order tracking
Logistics coordination
Inventory management
Product listing management
Product listing optimization
Managing daily store operations
Digital marketing support & email marketing campaigns
CRM database management
Product testing and quality control
Web & mobile application QA testing
Maintain structured testing notes
Process improvement & workflow organization
Create simple step-by-step guides or FAQs
Assisting in community management
Troubleshoot issues and provide guidance
Team coordination & operations support
Tools I'm proficient at:
ClickUp, Slack, ActiveCampaign & Mailchimp, ManyChat, SendGrid, Freshdesk, Figma, Canva, WordPress, Shopify, WhatsApp, WeChat, Microsoft Teams, Google Meet, Zoom, Canva, Smartist, Microsoft Office (Word, Excel, Outlook, OneDrive, PowerPoint), Google Workspace (Google Sheets, Google Docs, Google Forms, Google Drive)
Why work with me:
I helped improve customer service procedures, trained and mentored support agents
Supported revenue growth by managing 100+ customer accounts
Collaborates well with both internal staff members & external stakeholders
Highly tech-savvy, comfortable working with spreadsheets, CRMs and systems
Reliable, highly organized, adaptable, and proactive
With strong communication skills and a solutions-focused mindset
Easily thrives in fast-paced remote environments
I take pride in helping businesses operate efficiently and scale smoothly
I value loyalty, transparency and accountability at work
My availability:
I am open to full-time, part-time or 10-15 ours weekly remote roles. I can work within various time zones as US, UK, EU, Canada, AU and NZ.
Let's work together this year.
You'll find that I'm someone who takes ownership, communicates clearly, and makes sure things get done the right way — without you having to worry. Let's chat soon.
Usability Testing, Customer Service, Functional Testing, Software QA Testing, Virtual Assistant, Content Creation, Social Media Management, Mobile Development, Android Development, Shopify, Google Sheets, Content Management, Email Marketing, Graphic Design, Recruiting, Candidate Screening, Figma, Ecommerce, Administrative Support, Candidate Sourcing, Talent Acquisition
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