Hi! I am ----------- D. -----------ñal, a 26-year-old communications professional based in Davao City, Philippines, with experience in the BPO and fintech industries. I began my career in 2022 as a Customer Service Representative for a fintech company, where I handled email and chat support while consistently delivering world-class customer service. Through strong communication skills, attention to detail, and a customer-centric approach, I was able to perform effectively in a fast-paced environment.
As my career progressed, I was promoted to Training Specialist, where I facilitated new hire onboarding programs, developed learning modules, created training activities and assessments, and handled various administrative tasks. My ability to simplify complex processes and deliver engaging training content led to my promotion to Senior Training Specialist. In this role, I supported continuous learning initiatives, enhanced training strategies, and contributed to improving overall team performance.
I hold a Bachelor’s degree in Communications, majoring in Journalism and Broadcasting, which has strengthened my written and verbal communication skills and continues to support my professional growth.
