I am a Customer Service and Operations professional with over 9 years of experience supporting teams, clients, and business operations in fast-paced environments. I specialize in customer support, virtual assistance, and administrative coordination, helping businesses stay organized while maintaining excellent client relationships. My experience includes handling calls, email, and chat support, managing reports and documentation, coordinating workflows, and assisting leadership teams. As a former Team Leader and Subject Matter Expert, I also have experience in training, performance monitoring, and process improvement. I am highly organized, detail-oriented, and comfortable using tools such as Microsoft Office, Google Workspace, and collaboration platforms to deliver reliable and efficient support.
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