Experienced customer support and training professional with more than 3 years in the BPO industry, specializing in customer care, onboarding, and employee development. Started as a Customer Support Representative for Google One, handling complex inquiries across multiple platforms (phone, chat, and email), including billing and technical support for Google products. Promoted to Trainer based on strong performance and leadership skills. In my current role, I lead onboarding, create training materials, and support the growth of agents for high-impact accounts like YouTube TV and YouTube Music. Known for being
organized, adaptable, and focused on delivering quality results in fast-paced environments. Open to opportunities in customer support or virtual assistant roles where I can apply my communication, organization, training, and problem-solving skills.
