I'm a customer service professional with six years in client-facing roles across fraud prevention, restaurant management, and maritime hospitality. A mix that taught me to stay steady with difficult customers, think clearly under pressure, and keep records that hold up.
For the past two years I worked as a Fraud & Customer Support Specialist for a U.S. daily fantasy sports platform, handling account holds, verification requests, payment disputes, and chargebacks. Much of that meant delivering unwelcome news to frustrated customers and turning the conversation around by being straight with them about what had happened and what came next. Every case I documented had to be clear enough for Legal or another agent to pick up cold, without coming back to me for context.
I also handle website updates, basic SEO, analytics tracking, and marketing campaigns to improve traffic, engagement, and conversions. I am detail-oriented, reliable, and focused on delivering quality results while meeting deadlines. I enjoy supporting business owners by managing their online presence so they can focus on growing their business.
With a diverse background in fraud prevention, restaurant management, and maritime hospitality, I bring a unique blend of analytical expertise, leadership, and customer service excellence. As a Fraud Specialist, I have honed my skills in risk assessment, transaction monitoring, and dispute resolution, ensuring secure and seamless operations. My experience as a Restaurant Manager has strengthened my ability to lead teams, optimize workflows, and deliver exceptional guest experiences in fast-paced environments. Additionally, my role as a Head Galley Steward has equipped me with strong organizational skills, operational efficiency, and a deep understanding of hygiene and safety compliance.
Adaptable, detail-oriented, and results-driven, I thrive in roles that require problem-solving, leadership, and a commitment to maintaining high standards of service and security.
