I have accumulated 8 years of experience in the BPO industry, where I successfully managed diverse accounts and tasks. My responsibilities ranged from handling calls to serving as an Order Manager and Client Support Specialist for major Telco companies in the US, including AT&T and Verizon. This experience significantly sharpened my skills in the Sales delivery field.
In addition to my BPO background, I have over [4] years of experience in the logistics industry. During this time, I have developed a versatile skill set that spans customer service, dispatch operations, training, customer success management, and recruitment. Throughout my career, I have consistently exhibited a strong dedication to delivering exceptional service, streamlining operations, and fostering success for both customers and the company.
As a Hybrid Customer Service/Dispatch professional, I have played a pivotal role in ensuring seamless coordination between customers, drivers, and internal teams to facilitate the timely and efficient delivery of goods. My hands-on experience in handling customer inquiries, resolving issues, and coordinating dispatch activities has equipped me with a comprehensive understanding of the logistics workflow and the ability to adapt to dynamic and fast-paced environments.
In my role as a Trainer for newly hired employees, I have leveraged my expertise to develop comprehensive training programs that effectively onboard and integrate new tea-----------mbers into the organization. By imparting essential skills, knowledge, and best practices, I have contributed to the professional development and success of countless employees, fostering a culture of continuous learning and growth within the company.
As a Customer Success Manager, I have had the privilege of cultivating strong relationships with clients, understanding their unique needs and challenges, and proactively identifying opportunities to enhance their experience.
Additionally, my experience as a Recruitment Specialist has allowed me to leverage my expertise in sourcing, screening, and hiring qualified candidates for fleet and independent contractors, Lead recruitment efforts for fleet and independent contractor drivers, managing the hiring process, conducting interviews, and ensuring compliance with company standards and regulations.
