I am a detail-oriented customer support professional who has gained one year of experience as a customer service representative in the BPO industry. I developed strong communication, problem-solving, and de-escalation skills through daily customer interactions, handling concerns efficiently while maintaining accuracy and professionalism.
I am a graduate of BSIT with a major in Information Security, which strengthens my technical foundation and helps me understand basic platform navigation, troubleshooting, and safe online practices. This background allows me to learn tools quickly and support users with clear, step-by-step guidance.
In addition, I have one year of hands-on experience in crypto trading and exposure to Web3 through participation in airdrops and community-based campaigns. I am familiar with trading execution basics, order types, and common market factors such as volatility and slippage. Over the past month, I have also completed self-directed preparation on prop firm fundamentals, including evaluation style rules and key concepts such as drawdown, balance versus equity, trading days, and restricted strategies.
I am actively seeking an online support role in a prop firm, trading platform, or Web3-focused team where I can combine my customer service experience, technical background, and trading knowledge to provide clear assistance and a consistent customer experience.
