Operations and customer support professional with 11 years of BPO experience specializing in risk and payment operations, escalations, QA, reporting, and case management within non-voice environments.
Currently working as a Risk and Payments Shift Lead handling customer support workflows, payment disputes, refunds, documentation, and team coordination using Zendesk and Microsoft Office tools.
Experienced in email support, operational reporting, quality assurance, and process documentation with strong attention to detail and organization. Currently transitioning into Executive Assistant and remote operations support roles for US, UK, and AU clients.
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