Healthcare Advocate | Medical Virtual Assistant | SME???? Key Roles & Responsibilities• Managed member benefit inquiries, claims support, and insurance education at UnitedHealthcare (UHC)
• Coordinated care by assisting with appointments, referrals, and follow-ups to ensure positive patient outcomes
• Delivered patient advocacy and customer service support while maintaining HIPAA compliance
• Supported Medicare & Retirement plans, ensuring accurate information and resolution
• Handled voice and non-voice healthcare support in high-volume environments
• Served as a Subject Matter Expert (SME) by mentoring new hires, providing product knowledge, and supporting quality performance
• Resolved complex member concerns using critical thinking and problem-solving skills???? Additional Skills & Experience• Web Technical Support: troubleshooting, issue resolution, system navigation, and documentation
• Strong proficiency in healthcare tools, CRM systems, and Microsoft Workspace
• Excellent communication, attention to detail, and time management skills???? Professional Focus• Delivering accurate, compassionate, and results-driven healthcare support
• Thriving in remote healthcare, Medical VA, and patient support roles
• Continuous growth in healthcare operations, virtual assistance, and care coordination
