Customer Service & Operations leader with 8+ years’ experience driving service excellence in the telecommunications and utilities sectors across APAC. I specialize in end-to-end service delivery, SLA compliance, and operational improvements that directly enhance customer outcomes.
I thrive at the intersection of people and process, leading cross-functional teams to resolve complex service challenges, streamline operations, and implement continuous improvements. From managed services to utilities operations like metering, billing, and service installation, I understand how operational decisions impact both customers and business results.
Known for guiding teams through escalations, fostering a customer-first mindset, and delivering measurable improvements in service quality and performance. I combine operational discipline with a practical, people-focused approach, ensuring that teams and customers succeed together.
Passionate about optimizing processes, empowering teams, and creating seamless service experiences, I aim to make every operational decision count, both for the business and for the customer.
