Experienced Virtual Assistant and Technical & Customer Support Specialist with 7+ years of experience across telecommunications, e-commerce, and customer service. Skilled in non-voice support, email and chat management, order processing, Shopify, CRM/helpdesk platforms, customer relationship management, and complaint resolution.
Proven ability to work in high-volume, fast-paced environments while maintaining accuracy, professionalism, and excellent customer service. Experienced in handling customer inquiries, tracking orders and deliveries, documenting customer interactions, troubleshooting issues, and providing product or service guidance.
Recognized for strong performance and adaptability, with a history of career progression into higher-level support and SME responsibilities. A reliable, detail-oriented, and proactive professional who works well independently and with remote teams, with a strong focus on customer satisfaction and efficient problem-solving.
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