• Oversee remote Filipino teams supporting Australian clients, ensuring
smooth operations and high-quality service delivery
• Conduct daily huddles to align priorities, address employee concerns, and
maintain team engagement
• Manage client communications through regular calls, providing updates and
resolving issues promptly
• Coordinate onboarding and integration of new hires into client accounts
and agency workflow
• Participate in management meetings and contribute to strategic planning
initiatives
• Perform weekly timesheet audits to ensure accuracy and compliance with
agency standards
• Organize company/team events to strengthen culture, collaboration, and
employee morale
