I’m a results-driven professional with a strong foundation in customer experience, financial operations, and SaaS support—shaped by my work with globally recognized companies like Alorica, American Express, and Stripe.
I began my career as a Product Trainer, where I developed expertise in simplifying complex concepts, leading teams, and driving performance through clear and effective communication. I then advanced into fraud and dispute investigations, handling high-stakes financial cases that required precision, analytical thinking, and sound decision-making.
Currently, I work as a SaaS Expert, helping businesses navigate digital platforms, resolve technical challenges, and optimize their operations. I focus on delivering seamless user experiences while bridging the gap between technology and client needs.
Academically, I graduated with High Honors in Marketing Management, demonstrating both discipline and a deep understanding of business strategy and customer behavior.
I am currently pursuing my Master’s degree while expanding my technical capabilities through Python and AI Development training at Code Rangers.
In addition, I am fluent in Tagalog, English, and Spanish, allowing me to communicate effectively with diverse clients and support global teams.What sets me apart is my ability to combine business insight, technical growth, and a strong service mindset.
I am proactive, detail-oriented, and committed to continuous improvement. I don’t just complete tasks—I take ownership, think strategically, and consistently look for ways to create value.
If you’re looking for someone reliable, adaptable, and equipped to support both customers and complex systems in a global environment, I’m ready to contribute to your team’s success.
