Experienced IT professional with a strong background in system administration, technical support, and cloud-based solutions across enterprise environments. Skilled in Windows and Windows Server administration, Active Directory, Office 365 and Exchange, and Microsoft Azure, with hands-on experience supporting users and infrastructure in both on-premises and cloud settings.
Proven expertise in network administration, networking, telephony, and phone system administration, along with solid knowledge of computer hardware and network operations. Adept at troubleshooting complex technical issues, delivering high-quality customer service, and providing reliable technical guidance in fast-paced environments.
Additionally experienced in business analysis, Scrum Product Ownership, and technical advisory roles, bridging the gap between technical teams and business stakeholders. Demonstrates strong understanding of cybersecurity and cloud security principles, ensuring secure, efficient, and scalable IT operations.
