Medical Virtual Assistant with over 10 years of customer service experience, including more than five years supporting U.S. healthcare providers in high-volume clinical environments. Experienced in patient scheduling, insurance verification, prior authorizations, referrals, medical records management, patient registration, and provider coordination. Proven ability to manage complex administrative workflows, communicate effectively with patients and healthcare professionals, and maintain HIPAA compliance while delivering exceptional patient experiences.
Recognized for improving operational efficiency, reducing authorization turnaround times, and coordinating care across providers, pharmacies, and insurance companies. Proficient in AthenaHealth, EPIC, MEDITECH, Cover-----------ds, Salesforce, Availity, and multiple payer portals.
