I am a dedicated and adaptable BPO professional with over 4 years of experience in customer service and technical support roles. I began my career as a Customer Care Representative at Concentrix, where I developed strong communication and problem-solving skills. Seeking career growth, I transitioned to Technical Support at VXI, further enhancing my technical troubleshooting abilities.
During the lockdown, I pursued my passion for language learning and studied Spanish at Hola Amigo, completing a formal 3-month course. This motivated me to expand my career into bilingual support, leading me to join Nowcom as a Spanish Bilingual Customer Relations Specialist.
I continued to broaden my skill set by working as a Financial Service Representative as a Bilingual, where I strengthened my financial product knowledge and customer engagement skills. I am currently advancing my leadership capabilities through a leadership mentoring program, preparing me for future opportunities in team development and management. Most recently, I worked as a Virtual Assistant in the medical field, where I supported administrative and clinical tasks with accuracy and professionalism, further broadening my operational and client support experience.
