Shopify Customer Support & E-commerce Virtual Assistant with 11 years of customer service experience.
I help Shopify store owners manage customer support, product listings, and backend store operations so they can focus on growing their business instead of handling repetitive daily tasks.
How I Can Help Your Store
Customer Support
• Email and live chat support
• Order tracking and shipping updates
• Refunds, exchanges, and cancellations
Inbox and ticket management (Zendesk / CRM)
• Maintaining brand tone and following SOPs
Shopify Store Management
• Product listing and product uploads
• Writing product titles, descriptions, and tags
• Product page optimization for better conversions
• Organizing product images and collections
Product Research
• Finding trending or winning products
• Competitor research and pricing analysis
• Keyword optimization for product listings
Basic Canva Editing
• Resize and edit product images
• Create simple product graphics
• Organize visuals for product listings and store pages
Experience Highlights
- 11 years customer support experience (BPO background)
- Handled 60–100+ customer inquiries daily
- Maintained 95%+ quality accuracy and SLA performance
- Experienced in CRM systems, inbox management, and e-commerce operations
Why Work With Me
- Detail-oriented and reliable
- Comfortable working independently with minimal supervision
- Strong communication and problem-solving skills
I’m available in the Philippine timezone with flexible overlap for US, AU, and UK business hours.
I’m also open to a short paid trial so you can evaluate my work before committing long-term.
Let’s work together to keep your store organized and your customers happy.
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