I am a customer support specialist with over 10 years of experience in email, chat, and voice support. My expertise includes order processing, billing, and escalations, with experience handling retail and E-Commerce accounts, including firearms and ammunition products. I have worked with various tools such as HubSpot, Siebel, BoldChat, BigCommerce, and Freshdesk allowing me to navigate different systems efficiently.I have also handled sales, billing, and escalations for an Australian telecommunications account, ensuring smooth customer interactions and maintaining strong customer satisfaction. Currently, I work as a freelance professional, providing email management and cold-calling services. I am detail-oriented, adaptable, and committed to delivering excellent customer experiences.
