I am an experienced Customer Service and Technical Support professional with over 7 years of experience in the BPO industry, including healthcare, insurance, billing, and technical support accounts. I have handled Medicare Parts C and D, insurance claims processing, prescription orders, and member eligibility verification while ensuring compliance and accuracy. I am skilled in managing inbound customer interactions, resolving complex concerns, providing technical assistance, and maintaining detailed documentation using CRM systems and Microsoft Office tools. Known for my strong communication skills, problem-solving abilities, and customer-focused approach, I am committed to delivering high-quality service and supporting organizational goals.
I am a highly motivated individual with a strong work ethic, recognized for being efficient, detail-oriented, and well-organized. I consistently manage tasks responsibly, meet deadlines, and adapt quickly to new procedures and work environments. I approach every assignment with professionalism and a focus on delivering accurate, high-quality results.
I possess working knowledge of essential computer applications, including Microsoft Word, Excel, and other related tools like CRM. Additionally, I am willing to undergo further training to meet specific role requirements. I am dependable, receptive to feedback, and dedicated to contributing positively to any team or organization.
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