I have over two years of experience working as a Customer Service Representative and 1 year experience as a Dental Virtual Assistant, with a focus on dental insurance support. In my role, I assisted members, dental offices, and providers with verifying benefits, explaining coverage details, processing claims, and resolving billing inquiries. I developed strong knowledge of dental insurance policies, including eligibility verification, pre-authorizations, claim status updates, and coordination of benefits. I regularly handled confidential information while ensuring accuracy and compliance with company policies and HIPAA guidelines.
