Humble beginnings, strong mindset, and a drive to learn new things.
I am a Licensed Professional Teacher with 3+ years of experience in customer service and remote work.
I have worked in web hosting and Domain Provider like Crazydomains, Vodien and Freeparking. Also with Amazon retail, and payroll processing using Quickbooks, handling customer inquiries via live chats, email and phone, resolving issues, and streamlining processes. Organized, detail-oriented, and a strong communicator, I thrive independently or in a team, helping businesses grow and maintain excellent customer satisfaction.
Technical Support Expertise
Domain & DNS Configuration, Email Hosting Support
Website Technical Assistance
Clear explanation of technical solutions to non-technical clients
Customer & E-commerce Support
Order tracking & order management
Refunds & dispute resolution
Product inquiries
Account troubleshooting
Chat and email support
Complaint resolution with empathy and professionalism
Administrative & Backend Skills
QuickBooks Payroll Support
Administrative Support
Data Entry & Record Management
CRM Systems
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office
Slack, Zoom, Genesys, Pega
Familiarity and strong Background in Hospitality & Short-Term Rental Support
Airbnb & ----------- Management
Guest Communication & Inquiry Handling
Complaint Resolution
Online Reputation Management
RingCentral (Calls, Messaging, Team Coordination)
