I am a Business Administration graduate with 3 years of experience in the FinTech industry, specializing in high-stakes customer support and complex issue resolution. As a former Tier 2 CSR and Complaints Analyst, I routinely investigated escalated concerns, navigated strict regulatory guidelines, and maintained top-tier KPI and QA scores while managing multiple live chats simultaneously.
Beyond customer care, my background includes digital marketing, social media content creation, and financial data verification. I am highly detail-oriented, adaptable, and fully equipped to bring operational excellence to your remote team.
