I am a detail-oriented Virtual Assistant with over 3 years of experience in chargeback management, fraud investigation, and customer dispute resolution for high-volume online transactions. I specialize in helping e-commerce and online service businesses protect revenue by managing chargebacks, identifying fraud risks, and ensuring accurate dispute documentation.
I have hands-on experience using Stripe for payment processing and reporting, along with fraud and identity verification tools such as Sift, Mitek, and Ekata. My work involves reviewing transaction data, preparing and submitting dispute evidence, verifying customer identities, and maintaining strict compliance with card network and company policies.
Coming from a BPO and financial operations background, I am comfortable working independently in remote environments, meeting deadlines, and handling sensitive financial information with accuracy and confidentiality. I communicate clearly, follow structured processes, and focus on delivering reliable support that allows business owners to focus on growth.
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