IT Support Specialist with over two years of experience in IT infrastructure and support, specializing in Microsoft Active Directory and Google Suite. Skilled in troubleshooting hardware, software, and network connectivity issues for 30+ employees, escalating complex outages to L2 administrators as needed. Leverages Nulab’s Backlog for efficient issue tracking and collaboration, ensuring SLA compliance and streamlined data recovery with Google Drive. Collaborates with employees, stakeholders, and IT teams to optimize systems in dynamic environments while pursuing continuous professional growth.
