A reliable and results driven professional with almost 4 years of experience working within the fast-paced BPO Industry where I gained backgrounds in Fintech (BNPL), online retail, and SaaS.
What I Bring to the Team:
• Specialized Customer Support: 3+ years of experience handling chat and email support for complex industries. I’ve worked in second-line specialized teams where I handled deep-dive account investigations and sensitive payment issues.
• Data Entry & Accuracy: I have a high level of proficiency in managing large datasets. In my previous roles, I cross-checked 80+ accounts daily across multiple master spreadsheets, maintaining 100% data integrity between support logs and admin records.
• Tool Proficiency: High comfort level with Zendesk, Intercom, and Salesforce, as well as advanced spreadsheet management for data enrichment and auditing.
• Compliance Mindset: I am used to working within strict financial and regulatory standards, ensuring that data privacy and SOPs are followed to the letter.
Why work with me?
I take pride in being reliable and meticulous. My goal is always to provide a seamless experience—whether that’s for the customer on the other end of a chat or the tea-----------mber who has to review my data. I make sure everything is documented correctly the first time so no one feels "bounced around."
Verified
