Dedicated and customer-focused Senior IT Service Desk Specialist with over 5 years of experience providing end-to-end technical support to users. Highly skilled in diagnosing and resolving hardware, software, and network issues while ensuring compliance with SLA standards.
Experienced in handling i----------- and service requests using Jira, providing remote support via phone, email, and remote tools, and escalating complex issues to higher-level teams when needed. Proficient in Active Directory user management, system updates, patching, and routine maintenance.
Known for delivering excellent customer service, strong troubleshooting skills, and the ability to work efficiently in fast-paced IT environments.
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