I am a Global Workforce Management and Real-Time Analyst with over 12 years of experience supporting high-volume, customer-focused operations for international companies such as Deliveroo and PayPal. I specialize in real-time monitoring, forecasting, scheduling, KPI tracking, and service level management across multiple regions and time zones.
My background includes working closely with operations teams, customer support, and external vendors to ensure staffing efficiency and uninterrupted service delivery. I am highly skilled in using WFM tools (Teleopti, IEX) and advanced Excel/Google Sheets to analyze trends, identify risks, and implement timely, data-driven solutions.
In addition to workforce analytics, I bring strong experience in customer operations support, allowing me to understand frontline challenges and align workforce decisions with customer experience goals. I am reliable, detail-oriented, and comfortable working in remote, fast-paced, and 24/7 environments.
I am seeking a long-term remote opportunity where I can contribute my expertise in workforce management, operations analytics, and continuous improvement while supporting business growth and service excellence.
