Professional Summary
Highly skilled IT professional with extensive experience in IT service delivery, project management, and technical support across diverse environments, including Managed Service Providers and enterprise-level organizations. Known for expertise in Microsoft technologies, cloud identity management, virtualization, and remote support, combined with strong troubleshooting capabilities for Windows, macOS, and virtual platforms. Adept at SLA-driven service delivery, leveraging advanced knowledge of Azure Active Directory, Office 365 administration, SCCM, and remote monitoring tools to ensure seamless operations.
Recognized for:
Technical Leadership: Proven ability to lead teams and manage complex IT projects with precision and efficiency.
Customer-Centric Approach: Committed to delivering timely, high-quality solutions that enhance user experience and business continuity.
Adaptability & Innovation: Staying ahead of technology trends and implementing cost-effective solutions to optimize IT infrastructure.
How I want to be known:
A reliable, resourceful, and results-driven IT professional who combines deep technical expertise with strong communication and leadership skills. I aim to be recognized as a trusted problem-solver and technology partner, ensuring operational excellence and driving digital transformation.
