Over six years across eCommerce, customer support and data operations have shaped the way I work, and I've loved every version of the journey.
Most of that time was at Shopify, where I moved through merchant support, app review and app audit across five years. Each role built on the last. It's where I learned what it means to work at scale, hold a high standard and genuinely enjoy the problem-solving side of things. From there I moved into UK direct-to-consumer retail at House of CB, and most recently into US ticketing operations at GoTickets, where I was promoted to Venue and Performer Mapper within my first month and again to Team Lead in April 2026.
Lean Six Sigma White Belt and Yellow Belt certifications (October 2025) underpin the quality discipline I bring to every operation.
I'm detail-oriented, I adapt quickly and I care about doing the work well, not just getting it done. I thrive in environments that push me, and I bring that energy wherever I go.
I'm currently open to senior remote engagements with direct clients seeking Shopify-native expertise, eCommerce operations depth or structured quality leadership.
SKILLS
› Shopify
› eCommerce
› Customer Service
› Customer Support
› Merchant Support
› App Review
› Compliance Auditing
› Quality Assurance
› Data Catalog Management
› Event Mapping
› Venue Mapping
› Performer Mapping
› Data Entry
› Data Verification
› Order Management
› Troubleshooting
› Email Support
› Live Chat
› Team Leadership
› Onboarding & Training
› Process Improvement
Verified
