Strategic and results-driven Operations Supervisor with 6 years of experience in the call center industry, specializing in customer service, billing, and sales operations. Demonstrated ability to lead multicultural teams and collaborate effectively across different cultures, having been selected to launch the Walmart account in Colombia and work directly with foreign clients. Skilled in building strong client relationships, driving operational excellence, and empowering teams to exceed KPIs in service quality, revenue generation, and customer satisfaction. Recognized for innovative leadership, adaptability, and a commitment to delivering world-class customer experiences.
