I have over four years of leadership experience in the BPO industry, starting as a Customer Service Representative and progressing into Team Leader, Trainer, and Team Manager roles. My strength is coaching agents, monitoring KPIs, and improving team performance while maintaining engagement. I’ve handled fast-paced and sensitive accounts, and I’ve been recognized with leadership awards for people development and results. I’m now applying for a Team Leader role where I can focus on hands-on team support and performance growth.
