Highly motivated and results-oriented Quality Assurance professional with 4+ years of hands-on experience in high-volume, global contact center environments, successfully transitioning from specialist to supervisory and QA Analyst roles. Proven ability to lead and support team
operations, drive calibration consistency, and translate complex quality data into actionable
operational insights. Expertise in cross functional collaboration and process optimization. Seeking to leverage analytical rigor and mentorship skills to drive continuous quality improvement in a leadership role.
