A results-driven Senior Collections Specialist with extensive experience managing complex and high-value receivables while maintain strong customer relationships. Highly skilled in negotiation, dispute resolution, and credit risk assessment, with a proven ability to reduce overdue balances and improve cash flow. Adept at working cross-functionally with finance, sales, and legal teams to resolve escalations and implement effective collections strategies. Being strong analytical capability in receivable reporting and KPI monitoring, alongside a continuous improvement mindset to streamline processes and enhance compliance. Recognized for professionalism, sound judgement, and the ability to mentor junior tea-----------mbers while operating with integrity and accountability.
