I have strong experience in IT End User Support / Deskside Level 2, where I handle both hardware and software issues across Windows environments. I’m skilled in troubleshooting desktops, laptops, printers, and network connectivity, as well as resolving Microsoft 365, Outlook, and application-related problems.
I’m comfortable working with ticketing systems, prioritizing i-----------, and providing clear communication to users with different technical skill levels. I also support Active Directory tasks, device setup and deployment, and escalation handling when needed.
As a worker, I’m proactive, detail-oriented, and focused on minimizing downtime. I like understanding the root cause of issues, not just applying quick fixes, so I can prevent repeat problems and improve the overall user experience.
