Hi! I’m Mary Joyce from the Philippines. Available immediately. Open to part-time or full-time and can work US or AU hours.
I have several years of experience working in customer service and remote support, assisting customers through chat and email and making sure concerns are resolved clearly and professionally. My background in the BPO industry trained me to communicate calmly, show empathy, and handle different types of customers while maintaining a positive customer experience.
I help business owners manage their inbox so they can focus on growing the business instead of answering messages all day.
Here’s what I can support you with:
• Email support (Gmail, Outlook, helpdesk platforms)
• Live chat support
• Responding to customer inquiries and order updates
• Handling complaints, refunds, and follow-ups
• Appointment scheduling and confirmations
• Organizing inbox and tagging conversations
• Basic admin tasks and data entry
• Light social media support (replying to comments and messages, scheduling posts in Canva/Meta)
I am organized, reliable, and able to work independently once trained. I follow instructions carefully, double-check my work, and communicate regularly so you always know the status of tasks.
I am looking for a long-term client where I can contribute, grow, and be a dependable part of your team.
Verified
