I am a dedicated Virtual Assistant with 5 years of experience in eCommerce operations and customer support. I specialize in providing high-quality email and chat assistance, ensuring professional and efficient resolutions for Shopify-based stores. My expertise includes handling order inquiries, tracking shipments via tools like Parcel Panel, and managing refunds and exchanges directly on the Shopify backend.
Beyond support, I have a strong background in Social Media Management and store operations. I have experience as a Product Researcher and Shopify Manager, which allowed me to analyze customer feedback and improve store workflows. I am highly organized, strictly follow SOPs, and maintain brand consistency across all communication channels.
I am a proactive, detail-oriented professional with a 32GB RAM setup, looking for a long-term, full-time role where I can contribute to the growth of a dynamic team.
