I’m a Customer Support Specialist and Virtual Assistant with 10+ years of experience supporting US-based e-commerce and subscription businesses. I specialize in email and chat support, order and refund management, subscription handling, billing inquiries, and CRM systems.
I’m reliable, detail-oriented, and easy to work with. I communicate clearly, follow processes accurately, and handle customer concerns with empathy and professionalism—even in fast-paced, high-volume environments. I work independently as a remote tea-----------mber while consistently meeting deadlines, SLAs, and quality standards.
I’ve supported Shopify-based businesses and worked with tools such as Zendesk, Gorgias, Salesforce, and -----------, resolving issues related to orders, refunds, cancellations, and recurring subscriptions. Clients know me as someone dependable, proactive, and committed to delivering a positive customer experience.
