Customer Support & Operations Virtual Assistant with over one year of experience as a Team Manager in Amazon Customer Service. I have hands-on experience managing daily customer support operations, handling escalations, and ensuring teams meet performance metrics such as CSAT, AHT, and quality standards.
I am skilled in organizing workflows, creating SOPs, tracking KPIs, and supporting teams to deliver consistent and high-quality customer service. With my background in a fast-paced Amazon environment, I am reliable, detail-oriented, and comfortable working with structured processes and performance targets.
I am looking to support business owners by improving customer satisfaction, streamlining support operations, and helping teams stay organized and efficient.
