Experienced BPO professional with nearly five years in the industry, including two years and 9 mos as a Healthcare Primary Biller and prior experience as a Technical Support Representative. Skilled in end-to-end medical billing processes such as charge posting, claim submission, payment posting, and accounts receivable follow-up, with solid knowledge of U.S. healthcare workflows and insurance guidelines. Brings strong customer service and communication skills developed through technical support roles, ensuring effective issue resolution, patient and provider interaction, and high client satisfaction. Detail-oriented, adaptable, and committed to accuracy, compliance, and performance excellence.
