Experienced IT Support Specialist with 5+ years of experience providing technical support, enterprise IT operations, endpoint management, and security operations in fast-paced, SLA-driven environments. Skilled in hardware and software troubleshooting, Windows and macOS support, desktop imaging, device provisioning, ticketing systems, IT asset lifecycle management, and end-user support.
Previously supported enterprise environments through both IT and Security Operations roles, collaborating with cross-functional teams including Security Engineering, Legal, HR, and Operations to manage high-priority incidents, support operational continuity, and maintain compliance with organizational policies.
Experienced in handling high-volume service requests, large-scale hardware deployments, inventory management, remote support, and enterprise IT operations. Knowledgeable in networking fundamentals, Microsoft 365, cloud technologies, cybersecurity, and IT service management processes.
Certified in CompTIA A+, Google IT Support Professional Certificate, ISC2 Certified in Cybersecurity (CC), and Google Cloud technologies, with additional training in network security and incident response. Currently seeking long-term remote opportunities in IT Support, IT Service Desk, Technical Support, or IT Operations.
