I am a results-driven Customer Experience Associate with over 3 years of professional experience in the BPO industry, specializing in non-voice support (Chat, Email, and Ticket management). I have a proven ability to manage high-volume interactions while maintaining strict adherence to quality standards and SLAs.
Technical Expertise:
SAP Service Cloud: Experienced in handling retail account tickets, specifically for order and delivery inquiries, payments, and refund concerns.
Freshchat: Proficient in managing multiple concurrent live chat sessions with professional and empathetic communication.
Salesforce Service Cloud: Skilled in case documentation, ticket management, and accurate resolution tracking.
Issue Resolution: Expert in troubleshooting product promotions, app-related issues, and complex customer concerns.
Why hire me? I am a highly adaptable worker who can quickly master new software and internal workflows. I focus on providing seamless, well-documented resolutions to ensure the best possible experience for your customers. I am looking for a long-term non-voice role where I can apply my expertise in CRM tools and digital support.
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