I have more than 3yrs of experience in back- office as quality analyst and a trainer in one of a large BPO company in the Philippines supporting telco
in US.
Basically,I am responsible for conducting a quality review for our U.S
client such as;
- doing quality audits to agents /ensuring that data are entered correctly in our CRM tool based on the customers request both billing and provisioning aspects.
- provide feedback to analyst to follow approved guidelines, procedures, processes in a consistent way.
I have a strong analytical skills, a fast learner ,
can do multi- tasking , able to communicate in English.
I can work with minimum supervision ,
knowledgeable using MS office (excel, ppt,word) and willing to learn and enhance my skills so I'll be able to provide more knowledge and expertise towards work.
Verified
